Vape Shop AUS Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to vapeshopaus.com.au and our related services.
1. Information we collect
- Order & contact details: name, email, phone, billing and shipping address.
- Age verification data: date of birth and, where required, ID confirmation to meet our strict 18+ obligations.
- Payment information: processed securely by our payment provider. We do not store full card numbers on our servers.
- Usage data: device, browser, pages visited and similar analytics, collected via cookies and similar technologies.
2. How we use your information
- To process, dispatch and support your orders.
- To verify you are 18 or older, as legally required for nicotine products.
- To send order confirmations, shipping updates and respond to enquiries.
- To improve our website, products and service.
- With your consent, to send marketing communications you can opt out of at any time.
3. Age verification
Because we sell nicotine and vaping products, we are legally required to confirm customers are 18 or older. We may collect and verify date-of-birth and identification information for this purpose and retain records as required by law.
4. Disclosure of your information
We share personal information only as needed to run our business, including with: shipping and logistics providers (to deliver your order); payment processors; IT, hosting and email service providers; and government or law-enforcement bodies where required by law. We do not sell your personal information.
5. Cookies
We use cookies and similar technologies to keep your cart, remember preferences, verify age status during a session, and understand how the site is used. You can disable cookies in your browser settings, though some features (like the shopping cart) may not work properly.
6. Data security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encryption in transit (HTTPS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We keep personal information only as long as needed for the purposes described here or as required by law (for example, tax, consumer and age-verification record-keeping obligations), after which it is securely deleted or de-identified.
8. Your rights
You may request access to, or correction of, the personal information we hold about you, and you may withdraw consent to marketing at any time. To make a request, contact us using the details below. You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Third-party links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites; please review their policies.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest revision. Material changes will be posted on this page.
11. Contact us
For privacy questions or requests, email contact@vapeshopaus.com.au or write to us via our contact page.